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ISO 20000-1:2011 IT Service Management System

ISO/IEC 20000 is the first international standard for IT service management. It was developed in 2005, by ISO/IEC JTC1/SC7 and revised in 2011. ISO/IEC 20000-1:2011 includes "the design, transition, delivery and improvement of services that fulfil service requirements and provide value for both the customer and the service provider. This part of ISO/IEC 20000 requires an integrated process approach when the service provider plans, establishes, implements, operates, monitors, reviews, maintains and improves a service management system comprises nine sections

• Scope
• Normative references
• Terms and definitions
• Service management system general requirements
• Design and transition of new or changed services
• Service delivery processes
• Relationship processes
• Resolution processes
• Control processes

ICI UK understands all these issues and can perform the necessary assessment /Improvement to help you achieve ISO 20000-1:2011 Certification.
Our Expertise

ICI UK can help every client in the industry to meet the highest standards of IT services compliance.

Our Unique features:

• Cost Effective services.
• Our certificates can be verified Online on website.
• Cheapest rate with best services.
• Fast and Reliable Services
• Valid in tenders & Supplier Evaluation
• Valid National & International Level


ICI UK has the strong vision to become a certification body with global presence and recognized as Professional, flexible and fair in our approach.
ICI UK is committed t to ensure the quality and welfare of the client organisation through the assessment of a variety of certification programs that assess professional competency. The ICI UK approaches a review process to:

• Maintain certification standards
• Assess compliance with these standards
• Monitor continued compliance status
• Offer all our services with credibility,
reliability and efficiency
• Provide best-in-class certification, inspection and training services